Technology Analyst (Unix/SQL)

Technology Analyst (Unix/SQL)

TELUS International Philippines Inc
Metro Manila / NCR
2 - 5 Years
Not Specified

Job Description

Work location: Ortigas
Work schedule: Night shift schedule, 24/7 on-call schedule
Required knowledge: UNIX, Oracle SQL

Required Skills And Abilities

  • Highest level of responsibility and engagement, understanding priorities and urgencies in a production environment, team player
  • Strong problem solving and analytical skills, ability to look for and find creative solutions to problems
  • Constantly show initiative in finding solutions and optimizing existing processes and routines, be self-directed and able to adapt readily to fast-paced change
  • Strong written and verbal communication skills — in both technical and non-technical environments
  • Strong interpersonal skills
Required Experience
  • Support of production environment (Operations) a must
  • Background in Telecommunications and/or Billing Operations an asset
Job responsibilities:

  • Support various application and processes in a production environment that runs 24/7 and maintain their stability
  • Identify issues in a timely manner (as per SLA), manage incident resolution and root cause analysis
  • Utilize problem-solving skills to resolve production issues quickly and accurately
  • Conduct and manage impact analysis of issues and recommend solutions
  • Maintain ongoing and proactive communications with internal and external teams
  • Report on production issues in a timely manner, create tickets/defects for every issue to track it and log incidents in Incident Log
  • Must be available for 24x7 on-call schedule
  • Must always be available during night shifts

Job Details

A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

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