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Technical Writer

Stefanini
Metro Manila / NCR
2 - 4 Years
Not Specified

Job Description

Job Responsibilities:

  • Review email correspondence submitted by Tier I for clarity, punctuation, grammar, and content
  • Proofread, and edit documents to ensure accuracy of the documentation
  • Correct any grammatical, spelling, typographical, or com positional errors in original copy
  • Assist in the development and editing of curriculum that includes the creation of manual, references and support materials
  • Collaborate with the team for editorial consistency in language, grammar and design standards
  • Recommend and implement changes to operational and editorial processes and practices
  • Monitor Tier I and Tier II ticket activity, providing feedback through written audits

Job Requirements:
  • At least two (2) years of professional experience in a similar role
  • Helpdesk or Customer Service, a strong advantage
  • Email Handling, Email Etiquette, Content Writing and Proofreading
  • Effective English written and communication skills
  • Excellent grammar and spelling skills
  • Familiarity with delivery of coaching, counseling and feedback
  • Experience with Microsoft Word, Excel, PowerPoint, Outlook, Visio and OneNote is preferred
  • Must be amenable to work in Pasay City
Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job."

About Stefanini

Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 39 countries across the Americas, Europe, Australia and Asia. With more than 22,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application development services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. The corporate global headquarters is located in Sao Paulo, Brazil, with the European headquarters in Brussels and North American headquarters in metropolitan Detroit.

In an ever-evolving technological landscape, could you be the next IT innovator Join our team of talented problem solvers and creative thinkers, and help us re-engineer the world through digital transformation.

We encourage walk-in applicants!
Our recruitment hub is open from Monday - Friday except Philippine holiday, 10:00 AM - 6:00 PM. Please bring a copy of your updated resume to apply.

AWARDS AND RECOGNITION
- Named Company of the Year by the Journal Informática Hoje 2017
- Ranked the Most Innovative Company in the IT Industry by “Valor Inovação Brasil 2017
- Received the Business Innovation Award at the 2017 Excellence in Southfield Awards & Reception

PERKS AND BENEFITS
- Career Growth Prospects
- Paid Time Off (PTO)
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical/Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowance
- Performance Bonus
- Awards and Employee Recognition Program

About Recruiter

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Followers

Functions : IT

Industries : IT/Computers - Hardware, IT/Computers - Software

Skills/Roles I hire for: Hardware/Software Troubleshooting

level Hiring For: Junior Level, Mid Level

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