Technical Support Engineer (Work Location: Taiwan, Taipei City)

Technical Support Engineer (Work Location: Taiwan, Taipei City)

Synology Inc
Central Luzon Central Visayas Metro Manila / NCR
0-5 years
Not Specified

Job Description

Synology's portfolio of NAS, IP SAN, networking, and surveillance products are relied upon by millions of customers around the world. Ensuring that all deployments are successful requires Technical Support Engineers to work closely and quickly with our customers.
You'll dig deep into questions, make sense of and troubleshoot issues, and ensure that our customers have a pleasant after-sales experience.
You will:

  • Provide technical support through different channels, such as live online chat, phone, and emails
  • Collect and compile feedback from users
  • Need to be able to quickly spot potential trends for issues users experience
  • Troubleshoot complex issues often with incomplete information

You are expected to have:

  • Fluent in English (TOEIC above 850) and basic in spoken Mandarin is a plus
  • Ability to work independently and together in a team
  • Flexible schedule for night and weekend shifts
  • A passion for data storage and networking technologies

We're targeting candidates with:

  • Strong motivation in experiencing new products and technologies
  • A passion to experiment and to discover new solutions to problems
  • A passion for helping users and having a strong sense of responsibility
  • Willing to work in Taiwan

Visit: https://www.synology.com/en-global

About Synology Inc

Founded in 2000, Synology has been focusing on developing different applications for network attached storage (NAS), routers, and network video recorders (NVR). We dedicate ourselves to creating more possibilities than we ever could have imagined. The most valuable asset to our customers is their data. While ensuring the privacy and security of this data, we still enable users to access them effortlessly at anytime.

From the time we created the first Synology NAS, Synology has already sold more than 7 million NAS worldwide, dominating both home user and business markets. Synology has built a platform for data storage combining the advantages of both hardware and software. In 2017, Synology expanded our backup service up to the public cloud. We built our own data center and offered the exclusive C2 public cloud backup service for our NAS users.

Synology offers not only products, but more importantly, service and spirit. We go through the difficulties with our users together and create high-end technologies and applications while still making them user-friendly. Synology is expanding the technology field deeper and wider with our own outstanding, creative, and skillful developers. We indulge ourselves in the trend of technology, collected lots of feedback from our valued users. With our history of experience, we present our design concepts and faced our share of critics.

Your passion towards technology products, trust, and communication between colleagues are what we think important working with us at Synology. If you approve of our work atmosphere, come and join us. Strive and grind with us, Synology.

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Industries : IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: Strong written and verbal communication skills in English

level Hiring For: Junior Level

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