Technical Support Engineer

Technical Support Engineer

1-4 years
Not Specified

Job Description

  • The support engineer primary responsibility is to provide the support to all SMDC employees by providing 1st level technical support using SMITH - through phone, email, remote troubleshooting or onsite visit through daily service delivery monitoring and service escalation. This includes the regular performance reporting and/or updating how all tickets were handled.
  • Set up PCs, peripherals, productivity applications and business applications for all OneSM employees by ensuring that IT standards are followed
  • Assist the technical operations in the administration and maintenance of the enterprise voice and data network, as needed
  • Promotes responsible usage and care of all IT assets through the asset management process i.e., all IT equipment is accounted and tagged who is accountable per item, if employee resigned - all the assigned accountabilities should be validated by IT prior to clearance
  • Provide technical support to end users in head office and sites
  • To liaise with third party contractors for technical support, warranty claims and repairs
  • Coordination with different business units
  • Do research and development for new ideas and latest IT innovations that will help the company in general

Job Details

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