Technical Support Engineer

Technical Support Engineer

John Clements Consultants Inc
Philippines
0 - 50 Years
Not Specified

Job Description


Our client is a global management software platform company.
Job Description

  • Serve as the first point of contact of clients on inquiries and provide troubleshooting and online support service to customers
  • Gather detailed information on the question or issue raised to determine how to best provide assistance to the customer
  • Analyze, identify, and resolve complicated problems and bug fixes
  • Escalating urgent issues quickly and engaging engineers from relevant squads as necessary to work within and measure against customer SLAs
  • Maintain an ongoing record of problem analysis and resolution activity in a tracking system visible to internal stakeholders
  • Proactively monitor performance of production and non-production environments & applications
  • File and drive issues to closure with external partners
  • Work with Customer Success, Product, and Engineering departments to ensure fast turnaround and provide quality service to Airbase customers Provide feedback from customer users to the team

Qualifications
  • Must have a Bachelors Degree in Computer Engineering, Computer Science, Information Technology or similar programs
  • Must have at least 3 years of experience in debugging and scripting technical issues, providing production support including performance monitoring and real-time log analysis & investigation
  • Has understanding of technologies and architectures in a highly scalable and available setup environment
  • Has understanding of highly transactional and large relational and complex systems
  • Must have knowledge and experience working with any ERP preferably Netsuite
  • Has deep understanding and experience in Linux, PostgreSQL, SQL, Python, Java, and Javascript, and experience with NetSuite/ERP System
  • Confident and can effectively communicate both in oral and written English to provide clear and accurate instructions to global customers
  • Excellent customer orientation skills Excellent problem solving, critical thinking, and analytical skills
  • Must be amenable to work from home, at U.S. time zone

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