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Technical Support Engineer I Proposal

Not Specified
Not Specified

Job Description

To provide technical sales and application support to Measurement Solution - Australia and New Zealand in generating quotation for ANZ operating units.
Duty 1: Proposal/Quotation Management
Product Model Configuration (Model Selection, Sizing and Configuration)
. Validates and Checks customer-provided model code for correctness and applicability based on customer specifications and current product offerings.
. Identifies service offering based on customer requirements.
. Updates Clarification Deviation Assumption list
. specifications, etc. that are detailed in documents separate from the datasheets) and selects appropriate model code based on current product offerings
. Prepares Clarification Deviation Assumption list.
Lead Time Determination
.Provides product lead time based on system data (standard product lead time)
. Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time).
Pricing Determination
. Generates and submits Gross Profit Report for approval.
. Calculates documentation/ service cost and fills out document/service quote form as part of proposal.
. Collates prices from system or price book.
. Coordinates with the supplier/factory/other support group to obtain product and service pricing.
. Populates the price in the quoting tool upon receipt from suppliers.
.Verifies and applies pricing based on project agreement.
. Validates and calculates pricing using offline pricing tools.
. Performs initial price screening by calculating the final price based on the DOA (Delegation of Authority).
. Calculates documentation/service cost and fills out document/service quote form as part of proposal
. Calculates Freight and packing cost based on payment terms and customer delivery address.
Proposal Document Creation
. Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system.
. Generates new or revised proposal
Escalations Handling
.Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support group
. Escalates ITC Issues
. Escalates requests for model creation to the appropriate support group
. Escalates model configuration issues to product configuration solutions team
. Escalates requests to Tool Administrator for systems related concerns
. Escalates commercial inquiries to factory /Escalates pricing issues to appropriate support group
. Coordinates with other teams/support to complete the request of customers
. Analyses issues/concerns raised and provide appropriate corrective actions
Meetings and Records Management
. Attends emergency/kick-off meetings with other functional groups (including Operations and Team Meetings)
. Logs Inquiries
. Records New Customers
. Saves/Uploads/Archives Communication Records (Filenet, OCM, GMS, CRM, Shared Folders, SharePoint)
. Generates Transaction Records (CRM Logging, SSRS Reports, EODN, Etc.)
. Monitors incoming emails in common mailboxes.
. Acknowledges receipt of customer emails/POs/RFQs.
. Updates order/quote records/data/status in Business System
. Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems.
Duty 2: Workload Management
. Allocates Requests/Tasks/ Emails to appropriateindividual/support group
. Degree in Engineering (e.g. Instrumentation and Control, Chemical, Mechanical, etc.)
Job Related Experience:
. No experience required.
Specific Knowledge:
. Basic knowledge of Instrumentation Engineering Principles
. Basic knowledge of Microsoft office applications
. English language proficient


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