Technical Support Consultant

Technical Support Consultant

Sykes Asia Incorporation
Metro Manila / NCR
2 - 5 Years
Not Specified

Job Description

In these projects, the Associate encounters real-life situations in process automation and through her (or his) knowledge and skills solves problems for our clients. This role provides great opportunities in a rapidly growing start up to take on exciting and challenging project roles and develop your skills.
    • At least an undergraduate, Computer Science Graduate
    • Min 2-3 experience in technical support with English language fluency
    • Ability to work in night shifts
    • An analytical and logical mind set. Ability to clearly communicate verbally and in writing
    • Algorithm-thinking ability – in other words, take complex problems, break them down and algorithmically create solutions for them
    • A passion for working within a team to deliver value for your customer
    • An interest in technology, automation and artificial intelligence. Curiosity to discover, learn and a bias for action
    Extra points awarded for:
    • Having worked with technical support for technology customers- Hardware/Software Support
    • Bonus points if the candidate possess knowledge on C# or Python or R
    • Familiarity with Agile development and software development best practices
    • Experience of working with technical Shared Services, Global Business Services or BPO providers
    • Self-starter with the ability to work alone or as part of a team without constant supervision
    • Strong self-discipline and ability to drive oneself through any kind of situation

SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.

SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.

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