SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. We have more than 55,000 dedicated employees and more than 65 sites in more than 20 countries. We have operations in North America, Europe, Middle East, Africa, Latin America and the Asia Pacific. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
In the Philippines, SYKES is recognized as the first multinational call center in the country. We are also the first call center to venture outside Manila and establish operations in Cebu. From only 14 employees, SYKES grew to 15,000 and now has 7 sites in the country. SYKES has more than 20 years of experience in the industry and is known for its innovative and supportive work environment.
SYKES Philippines is recognized as the BPO Company of the Year and CSR Company of the Year in the 2018 Asia Leaders Awards.
Functions : IT
Industries : ITES/BPO, IT/Computers - Hardware & Networking, IT/Computers - Software
Skills/Roles I hire for: Software Developer and IT Infra
level Hiring For: Junior Level, Mid Level, High Level, Top Management
The Customer Success Representative will manage all incoming customer service tasks as required – order taking, customer issue resolution, delivery matters, and handle record keeping of all customer records and customer interactions.
The Operations Manager is a key part of the management team whose responsibilities covers team management, coaching staff and team leads, producing team performance reports, and keeping the team updated with the Australian banking industry.
Looking for a customer service representative who can work from home. The job will consist of answering emails, phone calls and chat messages. Your job is to resolve problems for the mutual benefit and satisfaction of the company and our customers.
The team member serving on the Company’s Happiness Team interacts with company’s Customers, answering pre and post-sales emails, providing answers and resolutions, and conducting the following duties:
Our client is looking for Marketing Reports Analyst, he/she have an idea with Tableau, Salesforce, Google Analytics, Marketo for data segmentation and data visualization. Willing to work in Makati.
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