Technical Specialist II

Technical Specialist II

BISAM, a FactSet Company
Not Specified
Not Specified

Job Description

The Content Industrialization - Technical Operations (FCTO) works closely with many internal operational and supporting teams. It also maintains strong partnerships with engineering teams both on collection development and product integration side. The team is also tasked with providing first line floor support to operational resources of our collection tools and workflow processes across multiple offices. Specifically, the team is tasked with conducting research and analysis that identifies solutions to business problems including suggesting methods to improve practices and processes. Key to the team's success is the follow through on delivering end to end development and testing via the agile development framework. This also includes documenting and reporting of bugs, automated and manual testing and deployment of new software during regular release to production cycles.
Key Responsibilities:
  • Provide feedback on testing assigned via JIRA tool.
  • Ability to communicate fluently in English (oral or written) with both technical and non-technical people within and outside location.
  • Provide proactive and reactive support to Operations and Client Support Teams through all possible interaction methods. These include use of RPDs, Microsoft Teams, e-mail and on-floor support
  • RPD/Ticket Support Handling - Communicate appropriate and relevant solutions in a timely manner
  • Floor Support - Assist end-users for issues encountered onapplications and workflows
  • Interact with Operations & Engineering to understand and resolve the issues
  • Consistently identifies issues and takes responsibility for escalation
  • Monitors and reports application / workflow related latency issues
  • Prepare relevant reports i.e. Production Loss and submit to stakeholders.
  • Attend application trainings/demo and read memos to stay up-to-date with any changes that impact end-users.
  • Attends internal departmental training
  • Performs responsibilities associated with daily assigned tasks and projects

Required Skills:
  • Good communication skills (oral and written)
  • Has a general understanding and/or experience of business process management and Agile Methodology.
  • Has a general knowledge of QA testing methodologies and procedures.
  • Analytical skills - Problem identification and problem solving skills are critical.
  • High proficiency in desktop software programs (Word, Excel, Powerpoint). Knowledge in PowerBI and SQL has an advantage.
  • Attention to detail
  • Excellent organizational skills
  • Team player - Ability to work as part of a geographically diverse team

Job Details

Employment Types:



FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions. Join a team of highly motivated, talented individuals who are empowered to find answers through creative technology. Spread the news! We understand the importance of connections, which is why we have launched an external referral pilot program in the United States. If you are a partner, customer, or vendor you are now able to refer top talent for a monetary reward. Please note some exclusions may apply* Return to Full Posting List

Similar Jobs

People Also Considered

Career Advice to Find Better

Simple body text this will replace with orginal content