Technical Operations Engineer

Technical Operations Engineer

One Search Incorporated
Central Luzon
5 - 10 Years
Not Specified

Job Description

Content of the job


• Review service deployment plans and coordinate optimization
• Approve deployment, servicing and escalation process for vendor
services
• Monitor inventory levels for devices related to the requirements
including device servicing history, disposal and replenishment
• Manage device inventory per deployed location and coordination of
routine maintenance checks
• Review and optimize Incident Response (IR) process, including
monitoring, alerting and escalation processes
• Evaluate vendor performance with turn-around-time metrics and
coordinate service improvements
• Daily alignment with vendor against agreed operational service level
agreement
• Update and maintain technical documentation associated with
processes and procedures (run books)
• Client escalation handling on a per-need basis
• Collate and review all technical servicing reports, performance reports,
and incident reporting
• Routine reporting of inventory, and vendor servicing quality and
performance for stakeholders
Know-how
required

• 5 years working experience in technical operations
• Strong vendor management skills to ensure proper technical
coordination across the business
• Strong project management, problem solving, analytical and
organizational skills
• Knowledgeable in MS Office applications, including MS Excel
• Fluent in English and Filipino

A recruitment outsourcing company catering services to different IT, Telco, and other multinational companies.

About Recruiter

8

Followers

Functions : IT

Industries : Other

Skills/Roles I hire for: IT

level Hiring For: Junior Level, Mid Level, High Level

Similar Jobs