Technical Helpdesk Analyst

Technical Helpdesk Analyst

Nityo Infotech Services Pte. Ltd.
1-5 years
Not Specified

Job Description

Location: Eastwood Libis, Quezon City OR MOA, Pasay - ONSITE

Schedule: Shifting

Start Date: ASAP

Salary: 23,000 to 27,000 gross
  • At least 1 - 2 years of relevant experience
  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
  • Applies understanding and knowledge of information systems products and services to assist users
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
  • Coordinates referrals to appropriate technical, professional, or service personnel
  • Receives and prioritizes issues and forwards using appropriate escalation procedures
  • Provides functional or task leadership
  • Coordinates special projects and system upgrades
  • Briefs customers and/or management on the status of resolution efforts
  • Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
  • Recommends system or process improvements, including procedures, training, and enhanced documentation
  • May provide occasional functional and technical guidance to less experienced staff.
  • The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
  • The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
  • All other duties as assigned

Nityo Infotech Corporation (www.nityo.com) is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 10 countries with 15 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellence for Oracle/PeopleSoft technologies.

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