Technical Documentation Specialist (Work Location: Taiwan, Taipei City)

Technical Documentation Specialist (Work Location: Taiwan, Taipei City)

Synology Inc
Central Mindanao Central Visayas Metro Manila / NCR
0-2 years
Not Specified

Job Description

Our data management, video surveillance, and wireless networking systems are designed to be easily accessible by anyone. Synology's Technical Documentation Team creates and maintains technical documentation critical to making sure our users can easily find, understand, and resolve any questions or issues they encounter.
The key to clear and well-written documentation is working closely with both our technical support team to troubleshoot and address common issues, and with our product managers to ensure accuracy and well-thought-out depictions of features.
You'll be working on a handful of different products and software solutions, moving between researching, writing, and monitoring feedback.


You will:

  • Consistently deliver high-quality documentation targeted at various audiences, including users, IT administrators, and decision-makers
  • Work closely with Technical Support Team. Review and revise technical articles to guide users in resolving common issues.
  • Manage documentation projects with thorough planning and constant coordination with stakeholders and subject matter experts
  • Proficiently identify and gather necessary information and supply value-added content based on this information
  • Conduct thorough reviews for other writers

You are expected to have:

  • Strong written and verbal communication skills in English
  • Strong interpersonal skills
  • Ability to adapt quickly and work successfully in a culturally diverse environment

We're targeting candidates with:

  • Familiarity with InDesign and HTML
  • Strong interest in networking and information technology
  • Bachelor’s degree or equivalent practical experience
  • 2 years of technical writing or related experience
  • Willing to work in Taiwan

Visit: https://www.synology.com/en-global

About Synology Inc

Founded in 2000, Synology has been focusing on developing different applications for network attached storage (NAS), routers, and network video recorders (NVR). We dedicate ourselves to creating more possibilities than we ever could have imagined. The most valuable asset to our customers is their data. While ensuring the privacy and security of this data, we still enable users to access them effortlessly at anytime.

From the time we created the first Synology NAS, Synology has already sold more than 7 million NAS worldwide, dominating both home user and business markets. Synology has built a platform for data storage combining the advantages of both hardware and software. In 2017, Synology expanded our backup service up to the public cloud. We built our own data center and offered the exclusive C2 public cloud backup service for our NAS users.

Synology offers not only products, but more importantly, service and spirit. We go through the difficulties with our users together and create high-end technologies and applications while still making them user-friendly. Synology is expanding the technology field deeper and wider with our own outstanding, creative, and skillful developers. We indulge ourselves in the trend of technology, collected lots of feedback from our valued users. With our history of experience, we present our design concepts and faced our share of critics.

Your passion towards technology products, trust, and communication between colleagues are what we think important working with us at Synology. If you approve of our work atmosphere, come and join us. Strive and grind with us, Synology.

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Functions : IT- Hardware/Telecom/Technical Staff/Support, Journalism/Content Writing/Editing/Correspondent

Industries : IT/Computers - Hardware & Networking, IT/Computers - Software

Skills/Roles I hire for: Strong written and verbal communication skills in English

level Hiring For: Junior Level

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