Technical Consultant

Technical Consultant

Flat Planet Philippines Incorporated
Metro Manila / NCR
5 - 15 Years
Not Specified

Job Description

• Be responsible for client-specific systems integration with the client.
• Setup merchants client account using best practice methodologies and ensure that the account is working as expected.
• Provide remote consulting and execution services with a high degree of quality.
• Demonstrate proficiency in client, client Integrations and client Implementation Service offerings.
• Track all activities in PSA tool and document all merchant interactions.
• Tackle adhoc assigned initiatives/projects.
Build out internal and external technical documentation.
• Assist in building out internal systems custom integrations
Deliver Technical Escalations
• Listen to the needs of new merchants and apply this knowledge to solve business and technical challenges and help drive merchant success.
• Resolve any customer technical issues through diligent research, reproduction, and troubleshooting.
• Accurately document customer interactions in the tracking system and follow defined Client Services processes and workflows
• Build and Develop Merchant Solutions and Develop Technical Documentation
• Stay up-to-date on client platform changes/new features.
• Create and maintain internal and external integration articles and videos for the client Platform
SPECIFIC Competencies
Strong analytical skills, interpretation and presentation of data
Attention to detail, problem solving, team player, HTML, JavaScript/JQuery, Python, Ruby, JSON, SQL, API and web services.

Mandatory: Microsoft Office (Word, Excel, Power Point) Advanced levels; Application Servers, ERP, WMS, PSA Tools
Desired: Shopify, Magento, BigCommerce, NetSuite, Dear, Cin7 and TradeGecko, Ebay, CRM, JIRA; Zoho CRM; and Zendesk

Established in 2010, Flat Planet is an Australian owned and managed virtual talent company, with offices in Sydney, Australia and Makati, Philippines. Our premium Makati office is on Ayala Avenue, 100 metres from the Philippine Stock Exchange.

We create high value jobs for skilled Filipinos in a range of roles. These can vary from accounting to graphic design, live chat to software development, customer service to transcription, tele-profiling to SEO Marketing, Executive Assistants and more.


Founded by two Australian executives with years of experience in providing world class outsourced business services to international markets. We started nearly seven years ago and now have close to 150 staff, across two offices in Makati. We are still rapidly growing and evolving due to the great work of all our staff. Their hard work to over-deliver to their respective foreign clients (spanning Australia, New Zealand, USA and UK) is what creates more opportunities for others, as they grow their teams in the Philippines and hire more staff. Everyone’s hard work across diverse high value roles was recognised by being a BRW Fast Starter in 2014, as well as winning the BRW Fast 100 awards in 2015 and 2016, making Flat Planet one of the top 100 fastest growing companies in Australia for three consecutive years.

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Functions : Human Resources

Industries : Other

Skills/Roles I hire for: IT

level Hiring For: Junior Level, Mid Level, High Level

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