So what does a Technical Account Manager really do Think of yourself as someone who will be the face of Information Technology and primary point of contact supporting both internal and external client throughout the lifecycle of client programs, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.
So come on, now we need your full concentration because it’s time to imagine what it’s like being a Technical Account Manager.
Imagine yourself going to work with one thing on your mind: you will be supporting small and large programs. As you tackle your new tasks for the day, you know that it will lead to one thing your department believes in: that you will be responsible for assuring program technical contractual commitments, technology related communications, issues, changes and new initiatives are managed between Technology and other internal/external stakeholders.
As a Technical Account Manager, you will be the primary technology point of contact for assigned programs, facilitating business needs back to the Technology organization. You will be partnering with internal and external stakeholders on business needs and executions. You will act as a conduit between customers and product and service developers, providing customer(s) feedback and insights about the effectiveness of the services provided. You will assist in identifying client needs so they can be informed of updates or upgrades that may be beneficial to their business. You will assure new or growth strategies are communicated to Technology in a timely manner. You assure the compliance of program technology contractual commitments throughout lifecycle of program. You will support customers during sales and discovery phases and providing technical insight while customer(s) are choosing services. Limited travel to client’s business, assisting with technical training, assess issues that arise and providing technical support. You will also be supporting clients and business with ad-hoc technical reports about the status of an internal system or product and how effectively they are working.
So, do you have what it takes to become a Technical Account Manager
So, what is it we’re looking for Well, since this is a manager post, we need someone who’s energetic, client experienced with business process outsourcing (BPO) and cloud-based technologies experience. We need someone with the following skills: strong communication and interpersonal skills, facilitation and meeting management skills, the ability to work with global stakeholders and delivery team members. In terms of behavioral characteristics we need someone who has ethics and integrity. Someone with problem management and resolution experience, someone with strong client-facing written and verbal experience, someone with experience with knowledge management systems (Confluence, Google Docs, etc.), end-to-end technology knowledge, such as (Desktop, Network Infrastructure, Applications, Cloud CRM tools, etc.).
What else We also need someone with experience with technical project management and some call center industry is strongly preferred to help transition into supporting Technology, Client Services and other business groups quickly upon hire. What else We need someone who has a degree in business management, computer science or equivalent work experience. We also need someone who has 3+ years of experience in performing technical account, project or product management. Someone who has analytical skills in assessing technical issues and identifying the source of the problem. Someone with 2-4 years of call center experience. Someone with strong English proficiency. We need someone who has strong attention to detail and has solid analytical base. Someone with strong knowledge of Microsoft Office applications including Project, Word, Excel, Visio and PowerPoint. Some knowledge of Google Suites including Sheet, Slides, Docs. Someone who’s willing to travel up to 25% for business and client-related engagements.
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s 100 Best Places to Work, USA Today’s Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 18,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.
To find out more visit www.TaskUs.com.