Team Manager (EN 37051D)

Team Manager (EN 37051D)

Enshored Inc.
2-5 years
Not Specified

Job Description

Enshored is seeking an outstanding Team Captain who will be a role model to his/her direct reports. Manage leaders to motivate team members and assess performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Hours will depend on the client's need.
Essential Duties and Responsibilities
  • Manage and direct the Team Leaders and agent's daily activities, including creative resource planning and implementing call center strategies and operations.
  • Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
  • Provide meaningful career and professional development for assigned experts in partnership with leadership development staff.
  • Provide a career path for the Advisors who would like to level up through an effective and comprehensive training plan.
  • Carry out needs, assessments, and performance reviews to officers.
  • Set and meet performance targets for efficiency and quality.
  • Ensure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets.
  • Practice and ensure compliance with all policies and procedures of the company.
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
  • Coordinate with Recruitment, IT, and liaising with the HR team.
  • Performs other duties as assigned.

  • Minimum Requirement Qualifications:
  • Bachelor's/College degree
  • 2-5 years of experience working as a Team Captain.
  • With high-level initiatives, accountability, and self-motivation.
  • Strong customer service orientation.
  • She/he can build a productive and highly engaged work environment.
  • Maintain calmness and composed under tight pressure and provocations.
  • Ability to work independently and take responsibility for seeing things through to completion.
  • Attention to detail.
  • Open to feedback and criticism
  • Job Details

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