Team Manager (EN 35051D)

Team Manager (EN 35051D)

Enshored Inc.
2-5 years
Not Specified

Job Description

Our respective US client is seeking a Team Captain to work on the celebrity fan pages. The Team Captain monitor the Social Media Specialist who will manage all posting content and messaging on behalf of the celebrity profile.
Essential Duties and Responsibilities
  • Manage anddirect the daily activities of the Team Leaders and agents, including creative resource planning and implementing call center strategies and operations
  • Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff
  • Carry out needs, assessments, and performance reviews to officers
  • Setting and meeting performance targets for efficiency and quality
  • Ensure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets.
  • Practice and ensure compliance with all policies and procedures of the company
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
  • Coordinate with Recruitment, IT, and liaising with the HR team.

  • Minimum Requirements Qualification
  • 2-5 years of experience working as a Team Captain.
  • Experience working in a Social Media Content (nice to have).
  • Experience working with Pioneer campaign (nice to have).
  • Willing to work in Ortigas, Pasig after the quarantine.
  • Can start ASAP
  • With Work from Home requirements
  • Job Details

    About Enshored Inc

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