Team Manager (EN 23051D)

Team Manager (EN 23051D)

Enshored Inc.
Not Specified
Not Specified

Job Description

*Manage and direct the daily activities of the Team Leaders and agents.

*Motivate team members and assess performance. Provides help to management, including hiring and training, and keeps management updated on team performance.

*Carry out needs, assessments, performance reviews, KPIs/ weekly/monthly business reviews.

*Flexible to work with different LOBs. Organized. Calm under pressure.

*More experienced and English language proficient (English Certification Level B2).

*Enhanced critical thinking and a situational mastery of the English language.

*More equipped to collaborate with the advances in automation and AI with their ability to empathize, make dynamic decisions and provide a personalized experience.

These skills are becoming imperative in front-line e-commerce and customer service industries.

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