Enshored is seeking an outstanding Team Manager who will be a role model to his/her direct reports. Manage leaders to motivate team members and assess performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Hours will depend on the client's needs.
Duties and Responsibilities:
Manage and direct the daily activities of the Heroes, including creative resource planning and implementing call center strategies and operationsProvide meaningful career and professional development for assigned experts, in partnership with leadership development staffCarry out needs, assessments, and performance reviews to heroesSetting and meeting performance targets for efficiency and qualityEnsure that the Service Delivery processes and team are meeting Enshored and client-specific KPI targets. Practice and ensure compliance with all policies and procedures of the companyCoordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experienceCoordinate with Recruitment, IT, and liaising with the HR team.
Requirements:
High level of initiative, accountability, and self-motivationStrong customer service orientationThe ability to build a productive and highly engaged work environmentMaintain calmness and composed under tight pressure and provocationsAbility to work independently and take responsibility for seeing things through to completionAttention to detailOpen to feedback and criticism