Team Leader (EN 48052C)

Team Leader (EN 48052C)

Enshored Inc.
Not Specified
Not Specified

Job Description

Enshored is seeking a detail-oriented, diligent, and hardworking Team Leader to work with a new mobile app serving the LGBTQIA+ Community. Hours will depend on the client's needs.
Essential Duties and Responsibilities
  • Review new member's profile photos
  • Make decisions to approve photos based on defined guidelines
  • Document all information according to standard operating procedure
  • Provide customer service via email/ticketsIdentify customers needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Process requests and enter/update business/personal information in our database
  • Perform the tasks at the required speed and accuracy to meet the client's KPI and SLA requirements
  • Prioritize tasks to best fit client needs
  • Contribute to process improvements on the tasks
  • Diligently log all activities.

  • Minimum Requirement Qualifications
  • Open-mindedness
  • Ability to accept the changing environment
  • Ability to work in the intensity of high volume emails and live chats and capable of upholding the highest quality standards
  • Ability to work on holidays and weekendsAbility to work in a dynamic environment with minimal supervision
  • Ability to handle sensitive and graphic contents
  • Attention to detail
  • Experience working with moderation and/or customer support
  • Working knowledge of office equipment and computer hardware, and peripheral devices
  • Basic understanding of databases
  • Excellent knowledge of word processing tools and spreadsheets (G-Suite and MS Office Word, Excel, etc.)Excellent command of English, both oral and written, and customer service skills
  • Great attention to detail
  • Familiarity with and passion for supporting the LGBTQIA+ community is a bonus
  • Preferably with at least one year of Moderation or two years Customer Service experience
  • Proven ability to work within deadlines and under pressure
  • Examples of taking the initiative in a work setting, with positive outcomes
  • Proven to be a lead-taker and able to work with passion without the need for constant coaching or manager intervention
  • Excellent interpersonal communications skills
  • Strong written and grammatical English language skills
  • Job Details

    About Enshored Inc

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