Enshored is seeking a detail-oriented, diligent, and hardworking Team Leader to work with a new mobile app serving the LGBTQIA+ Community. Hours will depend on the client's needs.
Essential Duties and Responsibilities
Review new member's profile photosMake decisions to approve photos based on defined guidelinesDocument all information according to standard operating procedureProvide customer service via email/ticketsIdentify customers needs, clarify information, research every issue, and provide solutions and/or alternativesProcess requests and enter/update business/personal information in our databasePerform the tasks at the required speed and accuracy to meet the client's KPI and SLA requirementsPrioritize tasks to best fit client needsContribute to process improvements on the tasksDiligently log all activities.
Minimum Requirement Qualifications
Open-mindednessAbility to accept the changing environmentAbility to work in the intensity of high volume emails and live chats and capable of upholding the highest quality standardsAbility to work on holidays and weekendsAbility to work in a dynamic environment with minimal supervisionAbility to handle sensitive and graphic contentsAttention to detailExperience working with moderation and/or customer supportWorking knowledge of office equipment and computer hardware, and peripheral devicesBasic understanding of databasesExcellent knowledge of word processing tools and spreadsheets (G-Suite and MS Office Word, Excel, etc.)Excellent command of English, both oral and written, and customer service skillsGreat attention to detailFamiliarity with and passion for supporting the LGBTQIA+ community is a bonus Preferably with at least one year of Moderation or two years Customer Service experienceProven ability to work within deadlines and under pressureExamples of taking the initiative in a work setting, with positive outcomesProven to be a lead-taker and able to work with passion without the need for constant coaching or manager interventionExcellent interpersonal communications skillsStrong written and grammatical English language skills