We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Team Leader, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Team Lead, you will be heading a team of a talented customer support professionals in Manila, with opportunities to create a positive impact on people's lives and the future of work, through our mission: empowering people to realise the full value of their skills.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A SNAPSHOT OF YOUR ROLE
• Conduct effective discussions and quarterly cadences with team members to set goals, provide feedback, and uphold quality of work.
• Create tailor-fit coaching styles and trainings to empower high performers, motivate high potentials and support low performers to excel.
• Work cross-functionally to get measures of success for projects, provide feedback on and assist with new product launches and experiments
• Guide team members with escalated tickets that they may be stuck with and coach them to handle the issue effectively
• Use high-level judgement to make decisions
• Prioritise projects and activities for the team
• Participate in recruitment and on-boarding for new team members
A BIT ABOUT YOU
• At least 5 years of experience in a leadership position within a BPO/call centre environment
• Experience in handling complex cases and issues under pressure
• Superstar people management skills to lead a high-performing team
• Exceptional verbal and written communication skills
• A continuous improvement mindset to drive efficiency and process change
• The ability to execute independently, take initiative, and engage with stakeholders
WHAT SUCCESS LOOKS LIKE
• Outstanding team management and development of team members.
• Excellent feedback from stakeholders.
• Achievement of KPIs.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.
Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Apply with us today and #AcquireHappiness.
Functions : Telecom/ISP
Industries : ITES/BPO, Recruitment/Staffing/RPO
Skills/Roles I hire for: CSR and TSR
level Hiring For: Junior Level, Mid Level
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