Team Lead - Technology Operations Group

Team Lead - Technology Operations Group

Citco International Support Services Limited Philippines ROHQ
7-10 years
Not Specified

Job Description



Description

Team Lead - Technology Operations Group
Makati, Philippines
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients needs.
For more information about Citco, please visit
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
This position is responsible for leading a team for development, administration and maintenance of various tools acquired by company and the establishment of policies and procedures pertaining to its management, security, maintenance and utilization.
This position reports to the Senior Manager, Vendor Products and is a key position within the Technology Operations group which is responsible for administration and maintenance of various commercial off the shelf (COTS) products within Citco.
  • Cultivate a client-focused culture
    • Communication to clients will be returned promptly, answered thoroughly and accurately
    • You will tracks team efforts, milestones, and deliverables to ensure timely and successful delivery of projects and support commitments
    • You will manage and prioritize tasks with a sense of urgency
    • You will follow issues through to resolution
  • Pro-active attitude and willingness to put forth suggestions for constructive improvement in provision of service
    • You will identify operational efficiencies in product setup and processes
    • You will write procedural documentations for the team's daily tasks and solutions for commonly known issues
    • You are self-motivated, innovative and analytical with strong attention to detail
    • Dynamic personality and enthusiastic
  • Excellent verbal and written communication skills with the ability to interact effectively with management
    • Building strategic alliances within and across the Citco to collaboratively execute business strategies and to break down legacy organizational silos
    • Able to think creatively and propose options/solutions to challenges
    • Ability to work across multiple departments, handle resource conflicts efficiently as well as multi-task
  • Create Alignment and Accountability
    • Strategically and efficiently manages resources
    • Experience teaching and implementing support procedures and methodologies
    • Ability to work as well as manage the teams, reinforce thoughts and ideas of others and challenge assumptions

About You:
Essential skills:
  • You have 7+ years of experience in Software Industry
  • You have 2+ years of experience leading Information Technology teams
  • You have excellent knowledge of cloud technology preferably AWS Certified.
  • You have knowledge of any of tools listed below -
    • Creatio, Dynamo, Secure Transport or Autosys
    • Qlik stack - QlikSense, QlikView, NPrint
    • SAP BI(BOXI/Crystal reports), ODI or OBIEE
  • You have knowledge of installation and upgrade of software products in AWS.
  • You have knowledge of RDBMS including SQL and PL/SQL.
  • You have experience with Unix/Linux including basic commands and shell scripting.
  • You have experience of working with multiple projects/tasks and ability to prioritise on the fly.
  • You have experience of supporting multiple teams

Analysis Skills:
  • Supports ongoing research and development activities to investigate new technologies and tools, which might be used by company personnel to more effectively and efficiently perform their jobs.
  • Assists in disaster recovery planning, testing and execution as needed.
  • Possesses keen troubleshooting and creative problem solving skills.

Other skills of interest:
  • AWS certifications.
  • An interest in performance improvement of various products.
  • Strong written and oral communication skills
  • Excellent collaboration and teamwork
  • Ability to lead by example, mentor team members and identity knowledge and skill gap
  • Hard working but easy-going manner.
  • Ability to work across multiple departments, handle resource conflicts efficiently as well as multi-task
  • Experience working with geographically dispersed teams
  • Good documentation skills ( Office/Visio, etc )

Personal and educational characteristics:
  • 4 yrs college degree preferably in computers.
  • Excellent communicator
  • Self-motivated
  • Ability to learn quickly
  • Ability to work under high pressure and solve issues
  • Enjoys a challenging, yet rewarding environment
  • Adheres to company confidentiality and security requirements.
  • Communicates effectively and demonstrates a high level of integrity and professionalism.

OTHERS:
  • Flexibility and ability to deal with change
  • Flexibility in work schedule according to project and business needs
  • Ability to travel as needed
  • Perform other duties as assigned
  • Flexible and understands hours and schedule (24x7x365)

Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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