Team Lead (Pioneer Healthcare Account)

Team Lead (Pioneer Healthcare Account)

Wipro Limited
Central Visayas
1-3 years
Not Specified

Job Description


Responsible for managing team of associates

Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer’s needs

Motivating associates through effective management, career development and implementation of reporting mechanisms

Liaison with other areas of the company affecting technical support.

One on One Relationship management

Analysis of reports including process dashboards and team performance reports.

Initiate appropriate action plans and trainings

Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.

Mentor and assist new hires

Handle customer complaints and provide resolution for escalated calls

Keep oneself and ensures one’s team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

Ensure that all company information which includes customer information are kept confidential and secured

Wipro Philippines Inc. is one of the world's leading IT and BPO organization with approximately 100,000 employees spread across India and the globe and revenue of approx $5.0 billion in IT, BPO and R&D services (Wipro Limited).

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