Team Lead (EN 37052C)

Team Lead (EN 37052C)

Enshored Inc.
Not Specified
Not Specified

Job Description

Enshored is seeking an outstanding Team Lead who will be a role model to his/her direct reports. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.
Essential Duties and Responsibilities
  • Manage and direct the daily activities of the agents, including creative resource planning and implementing call center strategies and operations
  • Provide operational guidance. Train, coach, monitor, recognize, support, and promote discipline in any given situation.
  • Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff
  • Carry out a needs assessment and performance reviews to officers
  • Setting and meeting performance targets for efficiency and quality
  • Act as subject matter expert for all work-related duties
  • Practice and ensure compliance with all policies and procedures of the company
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience
  • Coordinate with Recruitment, IT, and liaising with the HR team.

  • Minimum Requirement Qualifications:
  • High level of initiative, accountability, and self-motivation
  • Strong customer service orientation
  • The ability to build a productive and highly engaged work environment
  • Maintain calmness and composed under tight pressure and provocations
  • Ability to work independently and take responsibility for seeing things through to completion.
  • Attention to detail
  • Job Details

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