Talent Shared Services Associate (Night Shift)

Talent Shared Services Associate (Night Shift)

EYA GTH Manila Inc
Metro Manila / NCR
1 - 5 Years
Not Specified

Job Description

Talent Shared Services Associate – EY GDS Enablement Services
Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centers in Dalian, China; Kerala, Bangalore and Trivandrum, India; Manila, Philippines and Wroclaw, Poland.
Primary Responsibilities and Accountabilities:
• Attends to HR systems and/or functional inquiries/requests/transactions as assigned (including inquiries or
• requests via telephone or email) in accordance with established policies and procedures
• Ensures all queries and transactions are processed, documented and delivered within defined SLAs and
• quality standards and that work instructions are diligently followed; escalates issues as needed
• Ensures all new process updates are incorporated while processing transactions
• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments;
• identifies and reports barriers and issues to Supervisor
• Responds to emails and enquires in a timely manner
• Prepares and contributes to reporting as directed
• Actively participates and completes the performance management and development plan activities
• Identifies potential areas for process improvements and makes recommendations to Supervisor
• Assists with GDS initiatives and other projects as assigned
• Ensures GDS organizational policies and processes are followed
Qualification and Competencies:
• Graduate of Human Resource, Psychology, or any commercial and business related discipline
• Good communication, interpersonal skills and customer orientation; works effectively with others
• Good Command of spoken and written English
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Good keyboarding and data entry skills
• Working knowledge of firm standard technology such as Outlook, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

Ernst & Young GDS

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