Systems Engineer - Wintel

Systems Engineer - Wintel

Area Creatives Hub, Inc
Metro Manila / NCR
3-5 years
45000 - 70000 PHP

Job Description

  • Produce, manage and adhere to documentation e.g. Site schematics, change control documents, site audits
  • Provide customer with value solution, to meet their needs, within client’s delivery capability
  • Resolve customer problems and request to required service targets
  • Apply technical knowledge to effectively analyse and resolve complex problems
  • Liaise with customers to determine appropriate technology solutions
  • Adherence to policy and procedure
  • Daily general administration and management of job logging functions
  • Conduct daily health checks
  • Interact with all clients at all levels
  • Manage time in a manner to ensure all tasks are completed within specified timeframes
  • Manage Project activity to specified time and budgets
  • Adhere to legally binding requirements and client‘s long term goals
  • Provide leadership in the resolution of complex technical problems
  • Partner with Specialists (within and outside of the account) to address specific solution areas as required
  • Maintain and develop Procedures and Processes to reflect business growth/change and customer management information
  • Performance of duties accordingly to ensure maximum personal productivity
  • Provisioning, on-boarding and off-boarding of facilities for users
  • Effectively manage the Infrastructure job queue and resolve Customer incidents and requests within required SLAs
  • Escalate incidents and problems for analysis and support
Requirements
Experience
  • 3-5 years demonstrated experience in the provision of technical service solutions to clients ideally in an IT environment
  • Experience working with Microsoft server products
  • Experience with IP Telephony deployment and operational support would be an advantage
  • Experience with switching routing and firewalls would be an advantage
  • Experience with monitoring systems and services
  • Experience in virtualised environments using VMware would be advantageous
Skills
  • Possess the skills and traits necessary to being successful as a Network Engineer such as professionalism and dedication
  • Effective Oral and written communication skills to ensure clear and accurate communication with all stakeholders
  • Integrity in dealing with personnel, Customer and Supplier issues
  • Specific skills in the following in relation to design, planning, deployment and support:
  • Strong knowledge of TCP/IP, LAN and WAN Networks
  • Strong knowledge of Windows server technologies, including active directory, exchange and IIS
  • Analytical and problem solving skills
  • Ability to develop and implement a system, process or procedures.

WHAT WE OFFER
✔ Above-Industry Standard Compensation Package
✔ Premium Healthcare Coverage and Life Insurance
✔ Fun Monthly Employee Engagement Activities
✔ Opportunities for Learning, Personality Development, and Career Advancement
✔ Temporary Work From Home Opportunity until further notice

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Functions : IT/Software Development - System Programming, Sales - Telesales/Telemarketing

Industries : ITES/BPO, Recruitment/Staffing/RPO

Skills/Roles I hire for: Development, Accounting, Sales, Analytics, Order Management

level Hiring For: Mid Level, High Level

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