KMC MAG Solutions Inc
3-6 years
Not Specified

Job Description

Functional overview
With the industry's #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases-transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.
Tricentis is the only vendor to achieve 'leader' status in all three top analyst reports (i.e., the 'Triple Crown.') This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, ANZ Bank, Cisco, Dolby, Experian, First Data, HSBC, Merck, Office Depot, Samsung, Swiss Re, Starbucks, Telstra, UBS, Vodafone, Whole Foods, and WorldPay. Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent-increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.
Tricentis has a global presence in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, United States, and the UK. Duties and responsibilities
  • Advise Customers on best practices for network, security, hardware configuration, and infrastructure
  • Provide escalation assistance and support for advanced troubleshooting topics and Customer issues
  • Occasional after hours support for global Consulting and Support organizations
  • As needed, provide installation and deployment support for Tricentis applications
  • Provide advanced installation and troubleshooting for relational and NoSQL databases (PostgreSQL, MongoDB)
  • Provide advanced installation and troubleshooting for common tooling (Elasticsearch, Jira, Jenkins)
  • Advanced assistance with containerized application deployment and orchestration platforms
  • Directly interface with Product Management, Research & Development, and Engineering teams to resolve escalated issues and product defects
  • Potential onsite travel to visit customer sites (

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