Systems Analyst

Systems Analyst

Company Name Confidential
Metro Manila / NCR
3 - 8 Years
Not Specified

Job Description

Qualifications:

  • At least 3 years related experience; or any combination of education and experience, which would provide an equivalent background.
  • Innovative and strategic thinking, attention to detail and organizational skills are required.
  • Experience with MS Office tools used for creating documents, presentations, spreadsheets, pivot tables, data stores
  • Proficient and expert at at least one (1) of the following technologies... WebSphere, IIS, Apache Tomcat.
  • and one (1) of the following DB technologies... DB2, Oracle, MS SQL, Oracle
  • and one (1) of the following Server technologies... Unix, Linux, Windows
Responsibilities:

  • Monitor production tickets assigned to Medical Care Management production incident queues
  • Participate in standup meetings to prioritize and triaging production incident tickets
  • Ensure timely and accurate resolution of production issues
  • Ensure resolution of all assigned tickets/issues as well as communicate to internal and external stakeholders
  • Work with clients to help them understand issues, root cause, preventive measures, and long-term solution and improvements
  • Provide support to development team and testing team for any question they have with respect to the story/requirements
  • Perform Run the Business activities; and analyze Medical Care Management production issues. Serve as an IT/engineering resource for the development, SIT and UAT teams for any question they have regarding environments or application deployments, DevOPs activities, and environment planning.
  • Provide patching and systems upgrade support, such as database patches and upgrades, operating system patches and upgrades, and application releases and bug fixes, monitoring day-today processes, timely fixing production problems encountered, performing data fixes, executing Daily/Weekly/Monthly/Quarterly/Yearly batch processes and troubleshooting issues for business users.

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