Posted On: a month agoTotal Applications : 12Job Id: 24625249
At least 3 years related experience; or any combination of education and experience, which would provide an equivalent background.
Innovative and strategic thinking, attention to detail and organizational skills are required.
Experience with MS Office tools used for creating documents, presentations, spreadsheets, pivot tables, data stores
Proficient and expert at at least one (1) of the following technologies... WebSphere, IIS, Apache Tomcat.
and one (1) of the following DB technologies... DB2, Oracle, MS SQL, Oracle
and one (1) of the following Server technologies... Unix, Linux, Windows
Monitor production tickets assigned to Medical Care Management production incident queues
Participate in standup meetings to prioritize and triaging production incident tickets
Ensure timely and accurate resolution of production issues
Ensure resolution of all assigned tickets/issues as well as communicate to internal and external stakeholders
Work with clients to help them understand issues, root cause, preventive measures, and long-term solution and improvements
Provide support to development team and testing team for any question they have with respect to the story/requirements
Perform Run the Business activities; and analyze Medical Care Management production issues. Serve as an IT/engineering resource for the development, SIT and UAT teams for any question they have regarding environments or application deployments, DevOPs activities, and environment planning.
Provide patching and systems upgrade support, such as database patches and upgrades, operating system patches and upgrades, and application releases and bug fixes, monitoring day-today processes, timely fixing production problems encountered, performing data fixes, executing Daily/Weekly/Monthly/Quarterly/Yearly batch processes and troubleshooting issues for business users.