Systems Administrator

Systems Administrator

2-5 years
Not Specified

Job Description

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
So what does anSystems Heroreally do Think of yourself as someone who will ensure maximum possible service availability and performance across the TaskUs Infrastructure, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it's time to imagine what it's like being a Systems Hero.

Imagine yourself going to work with one thing on your mind:that you manage IT Systems services such as, but not limited to, active directories, messaging, Internet, file sharing and storage systems, call and transaction recordings, applications, and/or other systems and services through data encoding and monitoring to ensure 24x7 operations and minimal service impact.As you tackle your new tasks for the day, you know that it comes down to one thing:that you will provide early warning and rapid response for each and every alert.
As aSystems Hero,you will monitor systems health perform troubleshooting escalate incidents and requests to the next level of support for resolution. You will validate the alert and escalate to appropriate IT technicians to have the issue investigated further. You will investigate issues, resolve problems, and communicate status. You will perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues. You will respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring. You willprovide analysis through the monitoring systems to proactively identify systems and server related issues.You willmonitor ticket queue for incoming service requests and respond/resolve issues as required.You will conduct regular maintenance such as server, storage, and database backup activities (i.e. automatic backup routines, testing data integrity, offsite storage of media). Copies all files from the servers to storage media for archiving and disaster recovery purposes. You will conduct equipment preventive maintenance, upgrades, as well as records maintenance to ensure that IT Systems infrastructure meets high standards of reliability and availability. You will generate periodic reports on systems performanceProvide metrics (internal and/or customer facing) to management as requested related to network performance. You will ensureall activities are documented and tracked through the ticketing system. You will execute established procedures as it relates to event, incident, and change management. You will adhere to escalation procedures, task procedures, and troubleshooting processes. You will maintain a team focused attitude and work towards creating a healthy, respectful atmosphere. You will perform these duties in a flexible fashion as the Network Operations Center is open 24x7x365. You will also participate and/or be part of the NOC continuous improvement activities as defined.
So, do you have what it takes to become a Systems Administrator
So, what is it we're looking for Well since this is Systems Hero role, we need someone who has a degree in Computer Science, Electronics Engineering or equivalent work experience in an engineering field. We also need someone who has a minimum of 2 years Systems Administration experience with in-depth hands on experience in OS X Operating Systems, Windows Server, Active Directory, Group Policy, DNS, and DHCP. We need someone with a working knowledge of scripting in a number of different languages (Example: Bash/Shell, PowerShell, Ruby).
You should also have an understanding of ITIL framework and Google G-Suite Administration. You also need to be aMicrosoft Certified Solutions Associate (MCSA) Windows Server 2012 or VMware Certified Professional (VCP). Plus, experience in creating, utilizing, and maintaining technical documentation. Also, professional written and verbal communication skills.
About TaskUs:
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland TaskUs is an equal opportunity employer.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer

About TaskUs

TaskUs is an U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash.

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