Systems Administrator Specialist

Systems Administrator Specialist

TELUS International Philippines Inc
Metro Manila / NCR
5-10 years
Not Specified

Job Description

Provides 24x7 Tier III operational support for a variety of server systems in all environments supported by the MDS Infrastructure Management team. Responsibilities include system monitoring, troubleshooting, implementing patches and scripts, implementing backup and recovery strategies, reviewing documentation, providing technical support and resolving incidents and performance problems.
Works on small to medium enterprise projects using well-defined practices and solving diverse problems with instruction from peers or other teams.
Job Description
- Provide second level support from various constituencies. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Perform daily systems monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
- Review system and application logs, and verifying completion of scheduled jobs and tasks.
- Provide second level diagnosis and remediation of issues.
- Install, rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. -
- Provides monitoring and troubleshooting support of enterprise server systems.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
- Provides input on standards relating to server technology, architecture and processes (security, performance, backup and recovery, etc.).
- Review system design, architecture and process standards for completeness and supportability, and to foster continuous learning and technical development.
Additional Job Description
Work Experience
Minimum of 5 years systems administration experience

A pioneer in the global call center outsourcing and IT development industry, TELUS International Philippines is backed by a multi-national, multi-billion dollar Canadian telecommunications giant. TELUS International delivers extraordinary customer service and value to the world’s most sophisticated clients.

We provide a full range of cost-effective, high-quality call center outsourcing services and IT solutions for customer care, sales, technical support, market research, back-office support, IT development and business process outsourcing. Our clients include companies in the telecommunications, financial services, computer electronics, gaming, energy and utilities industries.

Our people are dynamic, think on their feet, and can quickly and effectively resolve customer inquiries. All of which underpins our commitment to clients: superior service quality and cost-effective delivery of call center and IT outsourcing solutions.

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

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