• Troubleshoot and provide technical support to associates and clients.
• Troubleshoot system problems such as mail delivery issues, routing issues, server issues
• Build scalable processes and improve service delivery systems within our organization
• Active Directory modification and resolution of issues
• Responding to and resolving issues raised by our monitoring system.
• Logically following a troubleshooting process and finding resolution using online resources.
• Installing, configuring and troubleshooting third party application issues
• Working knowledge in areas of network management and administration including system configuration, setup, troubleshooting, planning, designing and implementation.
• Working knowledge of Internet, e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments.
• Working knowledge of Microsoft OS: 2008/Win 7, Apple OSX, Microsoft Office, VPN & Remote Access.
• Knowledge of Tier 1 – Tier 3 Storage Systems such as DAS, NAS and SAN, including Dell Storage Solutions such as Equallogic and Compellent.
• Experience with Remote Desktop Solutions (Citrix XenApp, RDS and VMWare View).
• Knowledge of Networking: Routing, Firewalls and Switching with Cisco, Juniper or Fortinet.
• Preferred but not required: Working knowledge of UNIX/Linux; shell scripting, cron processes, init scripts, mount tables, rpms, permissions and general trouble shooting.
Sourcefit is a Business Process Outsourcing (BPO) company based in Manila Philippines, focused on providing Custom Offshore Staffing Solutions.
Sourcefit is a dynamic, quickly-growing outsourcing solutions provider offering customized services for select,high-end international clients. We are committed to providing our clients with vision,innovation,and dedication, but we realize that above all what we are offering is our TEAM. We understand that the Sourcefit team is our most important asset and we place top priority on making Sourcefit an exciting, rewarding and fun place to work.
At Sourcefit, we not only offer outstanding benefits such as healthcare, but also a promise to help you to realize your vision and potential. We have an aggressive internal promotion plan and continuing education and certification assistance. Contact us and together let’s discover how a great team can help you to be all you can be.
Functions : Sales/Business Development, IT
Industries : ITES/BPO
Skills/Roles I hire for: Proficient in Microsoft office, keen to details
level Hiring For: Junior Level, Mid Level
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