Satellite Office Solutions Pty Ltd
Metro Manila / NCR
5-8 years
Not Specified

Job Description

This role requires the effective communication and positive engagement as well as working closely with the Wholesale Support Team and internal stakeholders such as Technology & Network teams, Finance, and various Product Managers.

The importance of this role is to ensure the Symbio brand is highly regarded in the Australian market by managing the end-to-end fulfilment of Number Provisioning requests.

Qualifications and Experience

  • Program knowledge – MySQL, Excel, Unix
  • Product Knowledge – A sound general knowledge of telecommunications products & services, such as Voice Carriage, SIP/RTP, Mobile, Fax/Landline services, Data services, and Billing.
  • Proven customer service skills with a great phone manner and excellent written communication skills.
  • Knowledge of customer service principles and practices.
  • Previous data analysis and inventory management an asset

'Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering 'satellite office' solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.'

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Functions : IT

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