System and Network Engineer | Night Shift

System and Network Engineer | Night Shift

Microsourcing Philippines Inc
1-6 years
Not Specified

Job Description

Key responsibilities and accountabilities:

  • To provide 1st, and 2nd Level System Administrator queries professionally and efficiently, maintaining a high degree of the said field.
  • To maintain a high degree of customer service for all support queries and adhere to all IT service management principles.
  • To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site.
  • To log all calls on the call logging system(MicroStatus) and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • To allocate more complex service issues to the relevant IT Support member.
  • To arrange for external technical support where problems cannot be resolved in house.
  • To ensure that all SLA's are met.
  • To work effectively and productively with 3rd line support.
  • Produce statistics each month on a call logging system(MicroStatus).
  • To maintain user security on all systems as per the company policy.
  • Supporting users in the use of Computer equipment by providing necessary training and advice.
  • To arrange for external support visit whenever problems cannot be resolved in house.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as discussed with your immediate supervisor to meet the ongoing needs of the organization.

Education and/or work experience requirements:

  • Bachelor's Degree in Computer Science; Computer Technology Diploma or equivalent or related experience. MCSE and/or A+ Certification an asset ;
  • Have experience with PACS Health care system
  • 1 to 2 years of Experience in the IT field.
  • Have experience with Software/Services Support
  • Building and configuring hardware and enterprise software systems
  • Experience with all or some of the following: Linux, Google Cloud, VMWare, Load balancers, Web services, Firewalls ; Knowledge of Windows Servers, Databases, Networking, and Enterprise-class Information Systems.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows XP/7 and MS Server 2003/2008.
  • Networking Experience (LAN, WAN, Wi-Fi)
  • Knowledge of Active Directory (AD).
  • Knowledge of various AntiVirus systems.
  • Experience troubleshooting of hardwares and various softwares.
  • Remote Access tools such as Anydesk and Teamviewer
  • Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills.
  • Excellent verbal and written communication skills.
  • MCP, CCNA, Network+ or Server+ certification would be desirable.

What's in it for you

  • Competitive salary package
  • Full-time employment
  • Job stability
  • Work-life balance
  • Exciting benefits such as Retirement plan with investment
  • HMO, Life insurance
  • WFH until further notice

MicroSourcing Philippines Inc, is one of the leading outsourcing solutions providers in the Philippines. We specialize in setting up offshore operations for foreign clients who operate in a wide variety of industries all over the world. Our offices are located in the Eastwood City Cyberpark, Mall of Asia Complex, Bonifacio Global City, Ortigas and Cebu IT Park and form the perfect professional environment from which we can run our various projects. MicroSourcing is a fast moving and flexible company with a great international management team.

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Active jobs

Functions : Customer Service/Call Centre/BPO, IT

Industries : ITES/BPO

Skills/Roles I hire for: Customer Service and IT

level Hiring For: Junior Level, Mid Level, High Level

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