Syncade MES Front Line Support Engineer

Syncade MES Front Line Support Engineer

Not Specified
Not Specified

Job Description

We are looking for passionate individuals with keen interest in learning new technologies and driven to apply their knowledge to solve the toughest problems and deliver optimum results. The chosen candidates will have an opportunity to work with an experienced team of engineers to deliver remote, front-line technical support to our Syncade MES installed-base worldwide.
The successful candidates are expected to increase their skillsets and eventually be capable of delivering expert technical support and onsite services in Syncade and DeltaV Batch applications within Emerson's portfolio of products and solutions.

  • Responsible for providing front-line technical support, consultation and remote diagnostics on Emerson Automation Solutions Syncade systems in Asia Pacific, Europe, Middle East, Africa, North America and Latin America end-user customers and engineering organizations. This involves troubleshooting, problem analysis and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries. Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.

  • Successfully works to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation)

  • Collaborates with end-user customers, Emerson Impact Partners, Field Service Organizations worldwide, and the Global Service Center to resolve product problems and plot process and configuration directions


  • BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering Degrees

  • Knowledge or experience with DCS, PLC, or SCADA systems. Understanding of batch controls, discrete or continuous controls PC based HMI, Advanced Controls, Fieldbus or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.

  • Knowledge of SQL, Visual Basic, or any other programming language is an advantage

  • Ability to troubleshoot systems and to present clear and concise information to the team, internal customers, and external customers

  • Preferably with two (2) years experience in process control or process engineering in any of the following process industries: pharmaceutical, pulp and paper, specialty chemicals, food and beverage, hydrocarbon processing, oil and gas (onshore/offshore). Responsible for control system configuration, third-party equipment integration, startup of process control projects, or on-going system maintenance/support


About Emerson At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values-integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation-inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.

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