Support Server Engineer l Full Time l HOME-BASED

Support Server Engineer l Full Time l HOME-BASED

Remote Staff Inc
Other - Philippines
3-13 years
60000 - 70000 PHP

Job Description

Contract: Full time 40 hours a week
Work schedule: 4:00 AM - 1:00 PM MNL Time, with possible for after office support during Wednesday 3:00 PM to 5:00 PM MNL Time

About the client:

Our client has been successfully operating in New Zealand since 2003. From humble beginnings they have grown into a thriving business and has become one of the largest independent Microsoft aligned cloud hosting companies in New Zealand, offering Managed IT Services, Cloud Infrastructure as a Service and Cloud Consultancy Services.

Must Have:

  • Server Virtualisation – HyperV Management. Competent in building and moving virtual servers. Problem resolution of under-performing servers. SCCM Management
  • Remote Desktop Environments – Problem resolution of Remote Desktop architecture (Gateways / Connection Broker / Application servers / File Servers). Active Directory and Group Policy (policies applied to the remote desktop environments)
  • MS Powershell and scripting
  • Strong team collaboration skills and will be able to train / support the Support Desk. Communication must be clear and the individual is proficient in English (written and verbal).
  • An active user of the internet for researching and reporting problems (IT Forums)
  • The candidate will identify process improvements, should have a CAN Do attitude and can think outside of the box.
Good To Have:

  • Microsoft Online / SPLA applications
  • Operating System – Windows preference, Apple IOS nice to have
  • Database Management (SQL)

Other Experiences/Industry Background:

  • Computer science / software engineering degree
  • 5+ years building virtual server environments
  • Experience with system monitoring (PRTG / SCOM are the tools we use)
  • Computer networking experience – firewalls, routers and switches
  • Supporting multi-domain Active Directory, security group management
Responsibilities:

  • Escalation point for Lucidity Support Desk (Level 1 / 2) for complex platform and Microsoft incidents
  • Problem Management Identification of root cause for Platform/Microsoft problems – Design and implement solutions to fix the problem to reduce the number of incidents reported.
  • Customer communications – there will be times, where you will be expected to work with a Lucidity customer over video/phone
  • Automation of common IT service delivery tasks using scripts. Increase efficiency for Lucidity processes
  • Implement Customer Change Requests to Remote Desktop environments, including documenting Change Request documents for CAB approval
  • Compliant and ensure our Standard Operating Policies and Processes are followed at all times.

Remote Staff, Inc. has been providing fulfilling home-based careers to Filipinos since 2007. We connect Philippine-based candidates to clients in Australia, the US and UK who are looking for professionals as extensions of their international businesses.

We specialize in providing full-time and part-time work for web developers, web designers, graphic designers, virtual assistants, marketing assistants, SEO/SEM, writers, accountants and practically any job that can be performed on a computer and does not require actual physical presence.

We enjoy the trust of thousands of Filipinos over the years because we guarantee fair and timely wages, we provide a safe virtual working environment, we understand Filipino culture and we attract quality clients who believe in our business model because we are able to maintain accountability and transparency for every working relationship we establish.

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Functions : Banking, IT

Industries : Banking/Accounting/Financial Services, IT/Computers - Software, Telecom, Recruitment/Staffing/RPO

Skills/Roles I hire for: All

level Hiring For: Mid Level, High Level

Remote Staff, Inc. has been providing fulfilling careers to Filipinos since 2007. We connect Philippine-based candidates with clients in Australia, the US, and the UK who are looking for professionals as international extensions of their teams.

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