Sr. Team Manager (EN 31072D)

Sr. Team Manager (EN 31072D)

Enshored Inc.
2-5 years
Not Specified

Job Description

Enshored is seeking an outstanding Sr. Team Captain who will be a role model to his/her direct reports. Manage leaders to motivate team members and assess performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Hours will depend on the client's needs.
Duties and responsibilities
  • Manage about 5 to 6 Team Captains.
  • A Senior Team Captain will be:
  • Responsible for the team performance monitoring and validation
  • Responsible for the consistency and improvement of team captains performance as shown in the performance scorecard and job satisfaction of the heroes.
  • Responsible for ensuring that the team can meet and exceed the set client's KPI targets.
  • Help in collaboration and coordination with the support departments such as Quality, Training, Workforce, Reports and Data Analysis, Information Technology, Human Resources, and Recruitment in anything that could be helping out the Operations team.
  • Responsible for knowing and addressing the heroes challenges and the needed help to be able to perform and achieve success in their job.
  • Responsible for bridging between the upper management and the leadership group in any issues and areas of improvement.
  • Provide a career path for the Advisors who would like to level up through an effective and comprehensive training plan.
  • Practice and ensure compliance with all policies and procedures of the company.
  • Coordinate and cooperate and collaborate with fellow coaches serving a shared customer base to ensure a seamless customer experience.
  • Coordinate with Recruitment, IT, and liaising with the HR team.
  • Performs other duties as assigned.

  • Qualifications
  • Bachelor's/College degree
  • 2-5 years of experience working as a Sr. Team Captain.
  • With high-level initiatives, accountability, and self-motivation.
  • She/he can build a productive and highly engaged work environment.
  • Maintain calmness and composed under tight pressure and provocations.
  • Ability to work independently and take responsibility for seeing things through to completion.
  • Attention to detail.
  • Open to feedback and criticism
  • Job Details

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