Sr. HR Specialist (Employee Relations)

Sr. HR Specialist (Employee Relations)

Capital One Philippines Support Services Corporation
Metro Manila / NCR
5 - 10 Years
Not Specified

Job Description

Responsibilities:

  • Provides functional support in the assigned sub-function, including but not limited to:
  • Prepare/review Notice to Explain and Notice of Decision
  • Prepare case reports
  • Prepare documentation for the audit, scan documents, log cases in the system
  • Analyze data-case trends, etc
  • Conducts New Hire Orientation and People Manager Onboarding
  • Validates Corrective Action
  • End to end handling of cases
  • Stakeholder Management
  • People Management
  • Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
  • Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values
  • May be assigned/rotated across related sub-functions, including but not limited to sub-functions within HR
  • All other job-related duties that may be assigned from time to time

Qualifications:

  • College graduate preferably in Psychology, Business Administration or other related course
  • 5 years working experience in related discipline
  • Knowledge in Philippine labor laws and regulations. Strong case management experience. Project management and process improvement
  • Strong analytical skills
  • Strong data and reporting skills
  • Database management
  • Excellent oral and written communication skills
  • Customer focus
  • Strong stakeholder management skills and presentation skills
  • Willing to work in the night shift
  • Willing to work in Alabang

About Capital One

Capital One Financial Corporation is a US-based bank that offers a wide variety of financial products and services to consumers, small businesses, and commercial clients in the U.S., Canada and the United Kingdom. About Capital One Philippines Support Services Corporation Capital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location. A great employer who makes you happy. Here with us, you'll be the voice of Capital One. We'll train you up to know exactly what to do in any situation. And when you're this confident and well equipped, your work will come from the heart — a genuine desire to make things better for every customer, because you can. Which is what we're all about. It certainly makes us happy at work, and we're pretty sure it'll work just as well for you. You'll love our work culture too. We're open, light-hearted and informal. We take pride in taking good care of our people, and we're not just saying it, we live it.

About Capital One Philippines Support Services Corporation

Capital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location.

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