Sr. FinOps Analyst

Sr. FinOps Analyst

Amazon Operation Services Philippines, Inc.
2-5 years
Not Specified

Job Description

Job summary
As a Collections Analyst, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated-someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.
Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our AWS business line.
This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.
. Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
. Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
. Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
. Managing internal and external Accounts Receivable inquiries.
. Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
. Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
. Understand the pain points of customers and solve our customer's problems.
. Providing prompt, efficient, detailed, customer-oriented service to customers.
. Escalating when appropriate to direct manager and/or senior leaders.
. Keeping detailed notes, task creation and reminders in our collections tools.
. Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
. Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
. Analyze trends and suggest process improvements.
. Perform other projects and duties as required.
-Can speak Thai
Working Conditions:
. Normal Office Environment.
. Report daily to the Pasay office.
. This role will primarily be reporting on a day shift and may also be requested to be on shifting schedule from time to time.
. Work during Holidays as may be required by the Company.
. May be asked to render overtime on critical and peak times as may be required by the Business.
. Graduate of a Bachelors Degree.
. Prior experience of at least 2 years in similar Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
. Knowledge on Outlook, Word and Excel or similar desktop applications.
. Good Communications skills - Written & Verbal
. Proficient in Microsoft Excel and Word.
. Flexible to work in shifting schedule.
. Exemplifies traits of being a Team player , has good interpersonal skills, hardworking, adaptable and detail oriented.
. Can work under pressure and with deadlines.
. Excellent verbal and written communication skills, with a strong customer service focus.
. Has the ability to prioritize, multi-task and work with minimal supervision.
. A person who is open to work with diverse teams with different cultures on an global team.
. Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls.
. Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject.
. Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
. Preferably with Collections background.
. Excellent organizational and time-management skills
. Knowledge of Amazon business or the e-commerce/ IT industry.

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