Sr.Customer Care Executive

Sr.Customer Care Executive

AXA Group Operations Malaysia Sdn Bhd
Not Specified
Not Specified

Job Description


Full-time
 
Responsible for providing end to end customer servicing to AXA Customers using different communication channels such as voice, email and chat.

       Cross-Sell/UpSell of AXA Financial Solutions

       Provide sound advice to customers in terms of fund switching for variable policies

       Address queries on policy, billing, payment

       Resolve and/or  de-escalation of complaints

       Process account modification and requests

       Gather voice of customer via surveys

       Educate customers and distributors in the different self-service tools of AXA

       Escalate  real-time issues for top call drivers that are out of the ordinary
Address distributor inquiries on transaction status %26amp; aftersales process

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country%27s strongest banks.

Job Source : jobs.axa

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