Sr.Customer Care Executive

Sr.Customer Care Executive

AXA Group Operations Malaysia Sdn Bhd
Not Specified
Not Specified

Job Description

Responsible for providing end to end customer servicing to AXA Customers using different communication channels such as voice, email and chat.

       Cross-Sell/UpSell of AXA Financial Solutions

       Provide sound advice to customers in terms of fund switching for variable policies

       Address queries on policy, billing, payment

       Resolve and/or  de-escalation of complaints

       Process account modification and requests

       Gather voice of customer via surveys

       Educate customers and distributors in the different self-service tools of AXA

       Escalate  real-time issues for top call drivers that are out of the ordinary
Address distributor inquiries on transaction status %26amp; aftersales process

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country%27s strongest banks.

Job Source :

Similar Jobs

Career Advice to Find Better

Simple body text this will replace with orginal content