Sr. Business Analyst

Sr. Business Analyst

Capital One Philippines Support Services Corporation
Metro Manila / NCR
2 - 12 Years
Not Specified

Job Description

Responsibilities:

  • Candidate would leverage analytical skills to identify operational insights through thoughtful problem solving and partnership with customers and stakeholders across Operations
  • Ability to investigate performance data and uncover insights to create more efficient operations, improved customer experience, and improved agent experience
  • Build and support conversations with operational leaders across the site and the business leveraging insights gained from analytical projects
  • Partner with geographically diverse teammates to create solutions that address broad reaching opportunities in the organization
Specific Requirements:

  • Desire and ability to establish operational context and knowledge, and then leverage that knowledge to help the call center operations
  • Ability to effectively communicate analytical outcomes in a manner that resonates with customers across the globe
  • Able to identify trends and insights from large amounts of operational performance data and develop business relevant recommendations based on that data
  • Proficiency in SQL, Excel, Powerpoint (Tableau a +)
  • Perform analysis and provide strategic insights to continuously enhance and optimize performance
  • Design, implement, and test strategies
  • Communicate results and recommendations
  • Drives key strategy changes using rigorous statistical testing and analysis. Solves day-to-day operational and strategic problems to keep the business functioning smoothly
Preferred Qualifications:

  • Masters Degree in Business Administration (MBA), Operation Research or Industrial Engineering
  • 2 years of experience in Quantitative analysis
  • 1 year of experience in Statistical Analysis and Modeling
Job Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree, Quantitative field such as Engineering, Math, Physics, Economics, Finance
  • At least 2 year(s) of working experience as Business Analyst or related field is required for this position
  • 1 year of experience in Quantitative analysis
  • Experience working with large and multiple datasets/data warehouses and ability to pull from such data sets using relevant programs and coding
  • Experience with SAS, SQL, Teradata or other data analytics or database-related programming
  • Applicants must be willing to work in Northgate,Alabang
  • Applicants must be willing to work in a Mid Shift schedule
NOTE: Please attach your resume for us to proceed with your application, Requisition open under local terms, Candidates must have appropriate paperwork to work in the Philippines

About Capital One

Capital One Financial Corporation is a US-based bank that offers a wide variety of financial products and services to consumers, small businesses, and commercial clients in the U.S., Canada and the United Kingdom. About Capital One Philippines Support Services Corporation Capital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location. A great employer who makes you happy. Here with us, you'll be the voice of Capital One. We'll train you up to know exactly what to do in any situation. And when you're this confident and well equipped, your work will come from the heart — a genuine desire to make things better for every customer, because you can. Which is what we're all about. It certainly makes us happy at work, and we're pretty sure it'll work just as well for you. You'll love our work culture too. We're open, light-hearted and informal. We take pride in taking good care of our people, and we're not just saying it, we live it.

About Capital One Philippines Support Services Corporation

Capital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location.

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