Sr Analyst Technical Reporting & Analytics

Sr Analyst Technical Reporting & Analytics

Alorica Teleservices Inc
7-15 years
Not Specified

Job Description

Job Summary
Under the guidance of the capacity management leadership team, this role will gather and input data from various tools and systems, analyze information, create and utilize performance optimization processes, and prepare detailed reports to senior level leadership that provide insight into performance metrics. The candidate will provide critical visibility to leadership on the health and status of the Alorica IT Infrastructure while ensuring that the IT systems are providing sufficient capacity to meet business objectives.

Job Functions
Analyzes system performance and related tools to identify system capacity constraints
Communicates monthly results in both written and verbal form to senior leadership
Assist team with dashboard and reporting creation and data mining
Responds to capacity issues through internal processes and procedures; tracks results

Key Job Responsibilities
Validates IT Capacity to meet required levels of service and rectify capacity constraints with internal teams
Responsible for assisting with the development of system capacity reporting, governance, administration, and associated processes
Provides technical insight while streamline reporting
Communicates the results of data analysis in written and verbal form to senior level leadership
Recommends opportunities to optimize capacity in systems and applications
Understands and applies architecture standards and principles, global product-specific guidelines, and local regulatory requirements to capacity management
Design's business analysis and data recording systems for use throughout the department
Accurately analyzes and collects data for various types of business reports
Develop and create data layout like tables, charts, graphs, heat maps and process flow diagrams.

Other Related Duties
Performs other duties as assigned by management.

Job Requirements

Minimum Education and Experience:
Bachelor's degree preferred.
7-10 years of previous IT infrastructure reporting/capacity experience
Proficient in Microsoft Word, Visio, Excel, Power Point, SQL, Sharepoint, and Power BI
Broad knowledge of IT technologies including: Windows, Linux, VMware, Virtualization technologies, Azure, AWS, MS SQL, WAN, LAN, and SAN, Voice, SBC, PBX, NAS and storage technologies
Capacity Management methodologies based on ITIL principles, and awareness of the standard service life cycle, with experience in the transition or systems to production
Fluent English skills in speech and writing.
Performs other related duties as assigned.
Knowledge, Skills and Abilities:
Excellent verbal and written communication skills.
Ability to work independently in a global organization within the context of a virtual team.
Demonstrated analytical and forecasting skills, using capacity management and performance measurement and monitoring tools.
Thorough understanding of IT system process.
Excellent interpersonal and reporting skills.
Strong analytical and problem-solving skills.
Excellent organizational skills and Strong attention to detail and high concern for identifying capacity needs.
Ability to maintain the highest level of confidentiality.

Alorica Philippines

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