Specialist, Business Application Support - Business Services, Philippines

Specialist, Business Application Support - Business Services, Philippines

Boehringer Ingelheim
3-6 years
Not Specified

Job Description

Job Description

Boehringer Ingelheim is one the fastest growing pharmaceutical companies in the ASEAN, South Korea, Australia & New Zealand (ASKAN) region. We are powered by a diverse workforce who creates value to our customers through our dynamic product portfolio.
Moreover, we are recognized in the region as:

  • One of the top 10 pharma companies

  • A market leader in most of the therapeutic areas we play in for the Human Pharma business

  • The No. 1 company in the Animal Health business

  • Top Employer

We do take our employees development seriously and are committed to helping them grow through extensive development programs, career opportunities and a diverse and inclusive working environment.
Are you looking to make a difference in your career Please apply for the position below.
Responsible to efficiently and effectively supportthe user community of the applications under Enabling Services. Manage services for particular application area in an efficient and structured way as well as following up on the next service level. Ensure high-quality support for established processes and services on operational level in coordination with GBS Ingelheim colleagues.
Tasks & responsibilities:

  • Processincoming queries (either via call/e-mail) from key/end-user community. Ensure a timely support for any business process related questions, errors, and/or suggestions for improvement or any single service requests.

  • Analyzeprocesses and system-errors,solveand/or forward complicated issues to business experts or IT colleagues for further resolution.

  • Participate and conduct regular alignment meetings, sprints, and focus callswith all involved stakeholders (e.g. Enabling Services team, business process experts, and key/end users).

  • Act as point of contact for user administration and demand request task for business process or related application.

  • Efficiently manageand prioritizetasks to ensure Service Level Agreements.


  • At least college degree

  • Knowledge in Computer Validated Systems: Mylims, Environmental monitoring, Trackwise or any other

  • Minimum of 3 yearexperience in Issue Resolution (BPO or Shared Services)

  • Preferably with background in Quality Assurance and Quality Control orregulatory requirements related to data integrity knowledge/experience

  • Fluency in English (written and spoken), further language skills are an advantage

  • Experienced in Microsoft Office Suite

  • Knowledgeable in Ticketing System (i.e. ServiceNow)

  • Knowledgein GxP/ISO17025 will be an advantage

  • Excellent communication and intercultural skills

  • Team player with strong analytical, interpersonal and negotiating skills as well as an independent way of working

  • Strong customer mindset combined with high service orientation, and proactivity

  • Able to work on a shifting schedule

Who we are:
At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long term performance.We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.Learning and development for all employees is key,because your growth is our growth. Want to learn more Visit boehringer-ingelheim.com and join us in our effort to make more health.

Job Details

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C.H. Boehringer Sohn AG & Ko. KG is the parent company of the Boehringer Ingelheim group, which was founded in 1885 by Albert Boehringer in Ingelheim am Rhein, Germany. As of 2018, Boehringer Ingelheim is one of the world's largest pharmaceutical companies, and the largest private one

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