Spanish Application Support Engineer

Spanish Application Support Engineer

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Job Description

Job Description

. Identify and solve issues within multiple components of critical business systems

. Monitor the systems current state using different monitoring tools and report issues by following the defined escalation process

. Perform reports generation and analysis of reports

. Send incident communications

.Ticket triaging and ticket management

. Bachelor's degree in Information Technology, Computer Science or other relevant fields. Undergraduates with language proficiency are welcome to apply . Fluent in Spanish language . Strong and effective written and oral English communication skills . With experience in application support, incident ticket triaging and management . Experience in analysis, troubleshooting, problem solving and project management . Willing to work on holidays, weekends, shifting schedules and extended working hours

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