Software Technical Analyst (RPA)

Software Technical Analyst (RPA)

John Clements Consultants Inc
Metro Manila / NCR
3-5 years
Not Specified

Job Description

Key Accountabilities:
  • Responsible for seamless functioning of technology and applications for the benefit of internal and external users
  • Assists with resolution of issues surfaced by support analysts
  • Resolves technical issues and record transactions via ticketing system
  • Promotes persistent issues to Engineers and Architects where necessary
  • Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users
  • Create and maintain script libraries to triage most common issues
  • Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships
  • Escalates persistent issues to engineers and architects where necessary
  • Proactively makes suggestions for improvements based on understanding of availability SLA
  • Platform: Focuses on configuring platform to enable software development
  • Infrastructure: Focuses on configuring infrastructure to support platform
  • Software: Focuses on configuring software to enable application development
  • Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning and
  • maintaining software/platform
  • Develops training material, processes and flows to enable users to optimize use of software/platform
  • Basic business acumen, able to support delivery of value proposition
  • Some positive impact to specific organizational entitles
  • Works together in a small team with a common purpose, follows rules from team members
Minimum Skills Requirement to Hire:
The candidate:
  • Bachelor’s Degree in any Technology courses (Computer Science, Computer Engineering, IT, MIS or a related Analytical field) with preference for applicants with experience in programming.
Tools/Technical/Process Specific Knowledge or Skills:
  • 2+ years of development experience with a solid understanding of programming concepts.
  • 1+ years of experience with WinAutomation. Familiarity/Experience with additional RPA tools (Automation
  • Anywhere, ProcessRobot) highly preferred.
  • Working knowledge and experience in any programming language.
  • JavaScript, AJAX, jQuery, JSON, XML and Web Services
  • HTML 5 and CSS3 and Responsive Web Design
  • MS-SQL Tables, Views, Stored Procedures, Triggers and Functions
  • Understanding of HTML and experience in SQL required.
  • Experience in .NET, C#, Visual Basic and macro development preferred.
  • Proficient in Microsoft Word, Power Point and Excel.
  • Understanding of process design documents and technical design documents on automation space.
  • Ability to improvise configuration/coding to new situations, new integrations and/or new products/interfaces within RPA softwares/tools.
  • BPMN or Workflow Modeling applications
  • General knowledge in software testing

Since its inception in 1974, John Clements Consultants, Inc. has grown into one of the largest consulting firms in the Philippines today, with a leadership position in the local market and a strengthening presence in the international scene, notably in Asia, the Middle East, and the US. While it has grown in size and business interests, locally and internationally, and prospects of further expansion remain in the horizon, the John Clements Consultants Group has maintained its focus on its core competencies: recruitment and training.

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