Software Engineer/Support Engineer (Makati) -Homebased/Officebased

Software Engineer/Support Engineer (Makati) -Homebased/Officebased

The Penbrothers International Inc
Metro Manila / NCR
3 - 5 Years
Not Specified

Job Description


1. Work with Support Engineers to configure traceability software to match workflows and data collection of customers, including SQL programming of reports, and be able to lead a customer configuration within 90 days.
• Plan and organize team for configuration, including conducting interviews and collecting feedback from customer
• Translate existing workflows and paper forms into software
• Configure JSON schemas to generate digital forms and workflows in software
• Write SQL code for configuration of customized reports in software
• Configure labels using ZPL command language for printers
• Configure IoT edge devices to integrate hardware such as weigh scales and scanners into software.

2. On an ongoing basis, fix software bugs and provide developer assistance to technical support engineers as needed.
• Troubleshoot and fix bugs in Django / Python application (backend) and VueJS (frontend)

• Prioritize support tickets based on customer needs, importance and deadlines
• Proficient communication using Jira Help Desk and Jira Kanban for product development
3. Assist with on-site and cloud installations of the traceability software in seafood manufacturing facilities lasting from

4 to 10 days. May require international travel from 6 to 10 times per year.
• Plan and organize work of team for on-site installations.
• Integrate and debug integration of software and hardware, including weigh scales, scanners, printers, etc.
• Refine software configuration based on on-site user testing
4. In collaboration with our Lead Software Developer, write software code and test new features in product roadmap, such as software integrations, IoT hardware integrations, machine learning/AI apps, UI upgrades and core performance improvements.
• Breakdown features into tasks and estimate time for completion
• Ability to add testing and documentation for new features
• Identify edge cases and reduce technical debt in feature development
5. Work remotely in a distributed, multicultural team contributing to company strategy, culture and product roadmap.
• Proactive communication to facilitate strong team collaboration across time zones.
• Contribute thoughtfully to team meetings and strategy sessions.
• Excellent verbal and written communication in English. Knowledge of Spanish, Thai or Vietnamese is considered advantageous.

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