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Software Engineer

Infor SEA Pte Ltd
3-6 years
Not Specified

Job Description


A Day in The Life Typically Includes:
· Serves as primary support liaison between company and customer.
· Documents incidents in required tracking systems.
· Proactively informs customer of incidents details and resolutions.
· Focuses on retention and documentation of learned information using approved tools such as incident events and Knowledge Base.
· Responsible for additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netmeeting.
· Responsible for appropriate referral to other support and quality assurance areas.
· Responsible for providing After Hours support coverage for critical incidents to customers in evening, weekends and Infor Holidays, as well as, Special events support.
· Has the ability to take past career experiences and technical knowledge to quickly learn the Infor systems you are supporting and demonstrate that knowledge to customers while working incidents. This requires a lot of dedication to learning with hands-on training, virtual and self-study to quickly demonstrate knowledge
What You Will Need:
Basic Qualifications:
· 3+ years with Support of application written on C# .NET, ASP.NET, VB.NET and Java software.
· Proficiency in network protocols and troubleshooting (TCP/IP, telnet, SSH, HTTP,etc….) (at least a good working understanding of these protocols)
· Web based technologies - XML, HTML and JavaScript (jQuery) JSON, LDAP.
· Web Servers: IIS 8.0, IIS 10.0 & popular Web Browsers.
· SQL Server 2012, 2014, 2016 (Install, troubleshoot, debug, execute SQL queries, read logs)
· Proficiency of Windows and Linux (and/or Unix) operating systems.
What Will Put You Ahead
Preferred Qualifications:
· Knowledge of JAVA language, the ability to read and interpret JAVA code and error stack trace. (does not need to be a programmer, but should be able to understand enough to read stack trace output in the log files for java code.)
· Experience with ERP application suites (any) ie. Lawson, M3, LN, SAP and others

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