Software Consultant

Software Consultant

Acquire BPO
Metro Manila / NCR
3-5 years
Not Specified

Job Description

A SNAPSHOT OF YOUR ROLE
• Coordinate software configurations and consulting via online webinar, email and phone sessions according to client billable hours
• Communicate via phone, email and web-based applications to conduct technical training, system configuration and troubleshooting
• Support product installation and configuration during the pre and post-sale process
• Document all customer interactions using hosted business automation and ticketing software
• Improve product documentation to help customers and minimize client services utilization
• Verify bugs raised against products
• Maintain an average customer survey rating based on department goals
• Other duties as assigned based on project scopes, statement of work and SDLC release support

Job Details

About Acquire BPO

Acquire BPO is an award-winning global outsourcer with over 7,000 employees operating out of 12 state-of-the-art facilities in the Philippines, the Dominican Republic, Australia and the United States. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We provide contact center, BPO, marketing and animation solutions to private and publicly listed clients from around the world across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail.

Acquire is dynamic organization with possibilities to take your career to the next level. We are looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today and #AcquireHappiness.

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