Social Media Soecialist (Customer Service)

Social Media Soecialist (Customer Service)

Tenet Global Business Center, Inc.
Metro Manila / NCR
2-12 years
Not Specified

Job Description

The Social Media & Service Excellence Specialist is responsible for day-to-day reputation recovery for online rating sites and social media channels across all social platforms that Tenet and its affiliates engage on. The Specialist will work directly with the Social Media & Service Excellence Supervisor to execute the online reputation recovery and social media plan for Tenet’s hospital handles including free standing EDs and select ambulatory centers. This role is intended to report to the Social Media & Service Excellence Supervisor and support the Patient Experience by responding in real time to consumer complaints posted online. This role will help eliminate the burden of monitoring and responding to online reviews from the Regions and Hospitals. The Specialist will be responsible for quickly responding to review comments including responding to reviews, escalating as appropriate and working with hospital teams to resolve issues, creating and organizing content, reviewing content provided by Tenet affiliates to ensure accuracy and ensuring content is posted to the appropriate social media channel in a timely manner in accordance with policy.
Responsibilities and Duties

  • Specific challenges include:
  • Proficiency in social media including (but not limited to) Facebook, Yelp, Instagram, Pinterest and Linked-in.
  • Ability to monitor and respond to social media users.
  • Ability to properly escalate negative reviews and focus on service recovery.
  • Ability to write and create posts that engage users and promote hospital services.
  • Stays up to date with the latest social media functions
  • Serves as a resource and trouble shooter for independent review sites
  • Focuses heavily on attention to detail and proofreads materials for accuracy
  • Gather facts and research for presentations on ROI and other results
  • Analyze and understand successes and failures of strategy.
  • Performing other related duties as required.

Tenet Health is a leading fortune 500 Hospital and Healthcare company just opened it's Philippine office in Bonifacio Global City, Taguig. Be part of the pioneer shared services team and make a positive impact to the community.

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our company is a healthcare services company headquartered in Dallas, Texas. We operate 65 hospitals and approximately 500 other healthcare facilities across the US. The company is listed in the NYSE.

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