Site IT Analyst (Araneta)

Site IT Analyst (Araneta)

TELUS International Philippines Inc
Not Specified
Not Specified

Job Description



Description and Requirements



Position Summary

Responsible for technical support to internal customers and secures first time resolution resulting in minimal recurring issues. Ensures quality services in accordance with departmental standards and guidelines. Demonstrates positive customer service orientation resulting in high customer satisfaction ratings.

Functional Responsibilities
  • Provides technical support to internal customers and ensures quality services to gain high customer satisfaction ratings.
  • Responds to telephone calls and email messages from users requesting for assistance. Logs and keeps records of customer/employee queries.
  • Interprets problems and analyzes possible causes of hardware and software failure.
  • Identifies computer hardware, software and telecommunications malfunctions and takes appropriate action to resolve issues ensuring data and system integrity.
  • Tests, configures, installs, modifies, maintains, and repairs computer hardware, operating systems, applications, software patches and updates.
  • Assists in conducting user's application testing during program implementation, migration, and system maintenance.
  • Performs desktop system maintenance/upgrades including all desktop OS patches.
  • Creates/Maintains documentation of instructional procedure (i.e. hardware/software installation) and troubleshooting techniques (knowledgebase).
  • Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company.
  • Performs scheduled preventive maintenance of computer systems


Additional Job Description

Responsible for technical support to internal customers and secures first time resolution resulting in minimal recurring issues. Ensures quality services in accordance with departmental standards and guidelines. Demonstrates positive customer service orientation resulting in high customer satisfaction ratings.

Job Details

Employment Types:

Industry:

Function:

IT

TELUS International designs, builds and delivers high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members in 20 countries around the world, TELUS International’s solutions cover customer experience, content moderation, digital transformation, work-from-home, IT lifecycle, advisory and digital consulting, trust & safety, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.

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