Shopee Xpress - DOP Area Lead

Shopee Xpress - DOP Area Lead

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Job Description

Job Description:
  • Manage the team of service points staffs across various service points
  • Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards.
  • Coordinate with other fulfillment managers and support functions, on any new processes, delivery performances to ensure end-to-end SLAs are met
  • Acquire customers to come and use service points to achieve the target aligned
  • Establish excellent customer service to ensure good customer experiences
  • Build team customer acquisition capabilities e.g. how each shop lead should identify lead, and acquire walk in customers
  • Solve day-to-day problems with the team to ensure the success of KPIs

  • Bachelor's Degree in the related field
  • Must have work experience in the related field
  • People management skills and experience leading a large team
  • Strong analysis and problem-solving skills
  • Strong communication skills, both written and verbal
  • Good team player
  • Adaptive with the fast-paced culture of the team

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